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Summary of Referral Management 101

Referral Management 101
(REF101)

Referral Management 101

Introduction
Claiming Your Territory-Knowing Your Target Market
Database Referral Management-Your Sources and a Business Plan, Prioritize and Document, Plan and Follow Through
Research Your Referral Sources-Personality Styles Can Make or Break Your Sales Call
Customer Service-Give Them What You Promise and Wow Them for Results
Summary