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Summary of Expert Tour Training

Expert Tour Training
(ETT)

Expert Tour Training

Introduction to Tours
Facility Assessments
Facility Appearance Log
Facility Internal Assessments (1-3)
Facility Rapid Response Program
Family visits at the hospital
Selling the Tour to the Family while at the Hospital or by Telephone
Pagers, Direct Access, Inquiry Sheets
Who are your back up personnel
Family Visit at the Hospital-Who and When
Tours
First Impressions
What does being “TOUR READY” really mean?
Family/Resident Needs Assessment
Closing
Objections
Follow-Up
Training All Staff Expert Tour Process